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Noticeboard

VACCINATIONS


Guidance to keep you safe when attending your vaccination appointment  


While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due.


 


Travelling to and from your appointment


 


When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.uk and search ‘staying safe outside your home’.


 


When attending your appointment


 


When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:




    • social distancing measures will be observed;

    • we may have asked you to attend your appointment at a clinic that is not at your usual venue;

    • the appointment may take longer than usual.   

    • If you are identified as clinically extremely vulnerable and have been shielding, please contact your GP practice for the latest advice on what to do.

    • You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.

    • Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.



 


CORONAVIRUS


Following advice from NHS England in view of the Coronavirus (COVID-19) update, as from Monday 16 March 2020 all routine appointments with a doctor or nurse practitioner will first be assessed by telephone triage.


Following your telephone assessment, if the doctor feels you need to be seen face to face then arrangements will be made accordingly.


Our priority remains to offer medical care to our patients with the most urgent medical needs, which may mean we have to suspend some services or are unable to see patients for routine appointments.


In line with the NHS guidance we have temporarily suspended the option of booking appointments online, this allows for all appointments to be triaged by telephone.


These measures are being put in place as a precautionary measure to protect both public and staff.


We will update our website as soon as the situation changes.


Thank you for your cooperation and understanding.


IF YOU HAVE ANY CONCERNS REGARDING THE CORONAVIRUS (COVID-19) PLEASE FOLLOW THE LINK BELOW TO VIEW THE GUIDANCE PUBLISHED BY PUBLIC HEALTH ENGLAND:


https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection


If you have been to any of the affected areas in the last 14 days:


- Stay indoors and avoid contact with others


- Contact NHS 111 for advice or visit https://111.nhs.uk/


PLEASE FOLLOW THIS ADVICE EVEN IF YOU DO NOT HAVE SYMPTOMS OF THE VIRUS.


* Do not go to work, school or public areas *


* Avoid visitors in your home *


SYMPTOMS TO LOOK OUT FOR:


- Cough


- Runny nose


- Sore throat


- Fever


- Difficulty breathing


VISIT NHS.UK FOR MORE INFORMATION

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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